Shipping policy
Shipping Policy
At 3D Scanning Spray Australia, we are committed to ensuring your order is delivered securely and efficiently. This Shipping Policy outlines the terms and conditions under which we dispatch and deliver our products within Australia.
1. Shipping Method
All orders are shipped exclusively via land transport. This method has been selected to ensure safe handling and compliance with the nature of our products.
Please note that delivery times may vary depending on your location. Some regional and remote areas may experience extended delivery timeframes due to limited land transport access.
2. Order Processing
Orders are typically processed and dispatched within 1–3 business days of payment confirmation, unless otherwise stated. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and courier details.
3. Tracking and Delivery
Each shipment includes a tracking number that allows you to monitor the progress of your delivery. Tracking information will become active once the courier has scanned and accepted the parcel into their system.
If you have not received your tracking details within a reasonable timeframe after dispatch, please contact our customer service team for assistance.
4. Lost or Missing Shipments
In the rare event that a shipment is lost in transit, 3D Scanning Spray Australia will investigate the matter directly with the courier. If the courier confirms that the goods have been lost, you will be entitled to a full refund of the purchase price, including any applicable shipping fees.
Claims for lost items must be made within 30 days of the expected delivery date. Please contact us with your order number and tracking details to initiate a claim.
5. Delivery Delays
While we make every effort to deliver your order within the estimated timeframe, delays can occasionally occur due to factors beyond our control, such as courier scheduling, regional access, or unforeseen circumstances. 3D Scanning Spray Australia is not liable for any indirect loss or damage resulting from such delays.
6. Contact Us
If you have any questions or concerns regarding your shipment, please contact us at:
Email: contact@3dmek.com.au
Website: www.3dscanningspray.com.au
7. Disclaimer
This Shipping Policy is subject to change without prior notice. Any updates will take effect immediately upon publication on this website.
Nothing in this policy is intended to exclude or limit any rights you may have under the Australian Consumer Law or other applicable legislation.